Paratransit Policies & Guidelines

Paratransit Service

The Department of Transportation's ADA regulation provides that complementary paratransit service for ADA paratransit eligible persons shall be "origin-to-destination" service. What are the obligations of transit providers to ensure that eligible passengers receive "origin to destination" service.     

Riders with disabilities who cannot use fixed routes may apply for door-to-door paratransit service. paratransit service will require 24 hours notice and will cost $2 per 1-way trip. Unlimited monthly passes for paratransit service will cost $40. 

  1. Accessibility & Assistance

    View the City's policies regarding assisting passengers and learn about the City's commitment to accessibility.

  2. Animals

    The ADA defines service animal as a dog that has been individually trained to do work or perform tasks for the benefit of an individual with a disability.

  3. Conduct & Compliance

    Learn about the City's policies on conduct, hygiene, and prohibited behaviors.

  4. Cost

    Check out fare and monthly pass information for paratransit service.

  5. Eligibility

    Persons who are certified under the Americans with Disabilities Act (ADA) as having a disability that prevents them from riding fixed-route buses are eligible to use City Bus On-Demand Service which operates within 3/4 mile of the City Bus fixed routes.

  6. Evictions

    Passengers that do not adhere to the guidelines can and will be evicted from using City Bus services.

  7. Grievance Procedures

    These grievance procedures have been developed to assure passengers of fair and equitable access to City Bus services.

  8. Hours & Days of Operation

    Check out the hours and days of operation for paratransit services on City Bus.

  9. No Shows & Cancellations

    A “No Go" occurs when riders do not cancel a reservation at least 2 hours before the start of the scheduled pick up window.

  10. Scheduling Rides

    Scheduling must be done by calling City Bus.

  11. Wait, Delay & Weather Policies

    Learn what the City's policies are on waiting, delays, emergencies, and inclement weather.