Utility Billing

Starting Service
In order to start service, please bring 2 forms of identification, 1 of which must be a picture I.D. Examples are:
  • Kansas ID
  • Social security card
  • Student ID
  • Valid driver's license
  • Work ID
City Hall Help Desk
If you are renting property, a rental contract is required along with 2 forms of identification. 

Initial Setup Service Fees
A $20 non-refundable/non-transferable connection fee payment is required to establish services. Services can be established Monday-Friday from 9:00 am to 4:00 pm. 

Billing Cycles
All services are billed monthly on 1 invoice. The City of Liberal is divided into 2 cycle billings:
  • Cycle 1 is mailed out around the 15th of the month and due around the 5th of the month. 
  • Cycle 2 is mailed out around the 23rd of the month and due around the 15th of the month. 
The location of your residence will determine your cycle. 


Note: The Utility Billing Department shall create each customer's monthly bill and deliver it to the US Post Office the day it is created. Failure to receive a bill will not excuse a customer from the obligation to pay within the time specified. 

Payment Options:

You can pay your current water, sewer and trash bill 4 different ways.
   *You can pay with Cash, Check or Money Order in person at the Utility counter at City Hall.
   *Night Drop Box on the west side of the building with Check or Money Order (NO CASH PLEASE) Payments are picked up Monday through Friday at 8;00 am. Night drop payments made after 8:00 am will be processed until the next business day.
   *Via US Mail with check or money order (NO CASH PLEASE.)
 
 
 *Automatic Bank Withdrawals 
Automatic Bank Withdrawals (ACH) are able to debit from any local bank. These transactions will debit approximately 10 days after utility bills are mailed. To start Automatic Withdrawal simply come to City Hall to fill out the form & provide a voided check or deposit slip.

 
Reminder: Please be aware that if you make a payment through your bank's online banking system, you should allow 7-10 days for the payment to reach us.

The City of Liberal shall charge a $30 fee for all returned Checks and Automatic Bank Withdrawal payments.